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Frequently Asked Questions

General

Who can buy from Studio Economik?

Everyone is welcome! We serve all types of customers! From professional studios and industry veterans to beginners building their first setup.

What kind of gear do you sell?

We specialize in professional audio, recording, studio, and location sound equipment. Everything from microphones, outboard gear, and consoles to monitors, interfaces, and accessories. If it’s related to audio production, chances are we carry it.

What if the product I’m looking for is not on your site?

If you can’t find what you’re looking for, contact us! We can often special order it from our suppliers, or recommend a similar product that will suit your needs.

Do you buy, trade, or take equipment on consignment?

No. We do not buy, trade, or accept equipment on consignment.

Do you rent equipment?

No. We do not rent equipment.

Do you offer rent-to-buy options?

Yes. We offer rent-to-buy leasing through Equilease.

For details, please see our Financing & Leasing page.

Ordering

What payment methods do you accept?

We accept major credit cards, PayPal, wire transfers, e-transfers and financing through Affirm and Equilease.

Can I place a phone order?

Yes! We encourage it! We’re always happy to speak with you directly, answer questions, and make sure you have the best possible experience. Our team can guide you through the process and help ensure you’re ordering the right product for your needs.

How do I know if my order went through?

After placing your order, you’ll receive a confirmation email with your order details. Once your items ship, we’ll send you a tracking number.

Can I change or cancel an order after it’s placed?

If you need to make changes, please contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for changes or cancellations.

Do you accept special orders?

Yes. Items not listed on our site can often be special ordered. Special orders require a 50% non-refundable deposit. The deposit is non-refundable. Once the order has been placed with the supplier, we cannot cancel it or recover the deposit. Please be sure of your purchase before confirming a special order.

How long do special orders take to arrive?

Delivery times vary depending on the supplier and product availability. We’ll provide you with an estimated timeline at the time of order, but please note that these are estimates only and subject to change.

Can I return or exchange a special order item?

Special orders are final sale and cannot be returned or exchanged unless the product is defective. If there are any issues, please contact your sales representative and we’ll work with the manufacturer to resolve them under warranty.

Shipping

How long will it take to receive my order?

We ship orders as quickly as possible, usually within 1–2 business days. Delivery times depend on your location. You’ll receive a tracking number once your order has been dispatched.

Can I pick up my order in person?

Yes. Local customers can choose in-store pickup at checkout. We’ll notify you when your order is ready.

Do you offer international shipping?

Yes, we ship worldwide. Shipping rates and delivery times vary depending on the destination. Customs duties, import taxes, and brokerage fees (if applicable) are the customer’s responsibility.

Which carriers do you use?

We work with trusted carriers such as Canada Post, DHL, Purolator, UPS, and others depending on the order size, weight, and destination.

Returns and Refunds

What is your return policy?

All sales are final. However, some exceptions may apply. Please refer to our Terms & Conditions page for details on eligible cases.

How do I request a return if I qualify for an exception?

If your purchase falls under one of the exceptions listed in our Terms & Conditions, contact us with your order number and reason for return. We’ll provide instructions and, if applicable, a return authorization number. Items sent back without prior approval may not be accepted.

When will I get my refund (if approved)?

Once we receive and inspect your returned item, we’ll issue a refund to your original payment method. Processing usually takes 3–5 business days after inspection. Shipping fees are generally non-refundable.

Are shipping costs refundable?

No. Original shipping fees are non-refundable, and customers are responsible for return shipping costs unless the return is due to our error.

Repairs & Warranties

Do your products come with a warranty?

Yes. Products purchased from Studio Economik include a 1-year warranty. Some manufacturers offer extended warranties, but after the first year, costs such as shipping, service fees, and parts may apply. Proof of purchase is required.

What if my product is out of warranty?

Repairs on items older than one year are considered non-warranty repairs. A $75 non-refundable intake fee is required before we can provide an RMA and place your unit in the repair queue.

How much do non-warranty repairs cost?

Our labor rate is $75/hour plus tax, plus the cost of parts and shipping. If the repair will exceed $150, we’ll contact you for written approval.

How long do repairs take?

Estimates require a minimum of 10 business days to complete. Whether the work is done in-house or sent to the manufacturer’s service center, turnaround time also depends on whether parts are required. The overall timeline can be extended by how long it takes to source, ship, and install the necessary parts. If the manufacturer or supplier provides us with an estimate, we will relay that information to you. Repairs are handled in order of intake. We do not offer rush service.

Do you loan equipment while my unit is being repaired?

No. We do not provide loaner gear during repairs.

How do I get started?

Contact your sales representative or email us at repair@economik.com. We’ll guide you through the RMA process and provide shipping/packaging instructions if needed.

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